Wine Not Soy Candle

Ready to ship in 1-3 business days

---

 

Shipping Policy

---

We aim to process orders within 1-3 working days, although at busy times we may take slightly longer. If you need your order urgently just let us know and we will try our best to accommodate you.

If you have not received your parcel within 14 days of receiving your dispatch email, please do get in touch so we can investigate the issue further for you.

---

 

Refund Policy

---

We hope your package brightens up your day as much as it brightened up ours, However, if for any reason you are not happy with your purchase, we can offer an exchange or refund on any item as long as it is returned within 14 days of receipt.

All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return as we would love to sell the product again. This means all products must have intact packaging, including relevant tags and labelling. Products must not have been opened and/or used (unless faulty).

Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out. Please send us an email for the address.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 days.

If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.

Please note, we can only offer exchanges on items if they are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs.

If you have any questions please email us info@lttsquared.co.za